Appointments

Urgent Appointments

Every day at 8:30am, a limited number of phone appointments become available, enabling you to speak to our doctors quickly if needed. During the consultation, the GP or physicians associate will make a decision whether yours is an issue that could be dealt with over the phone or if you need to be seen in our practice. If the latter is the case, they will book an appointment for you to be seen either by themselves at our practice or GP at one of the hubs.

At such short notice there is much less flexibility over the time of the appointment and choice of clinician.

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

Bookable up to 2 months ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day, the receptionist will look for an acceptable alternative.

A number of theses appointments are available to book online.

To request a routine appointment in advance during opening times.

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Phone consultations

You can book phone appointments with our GPs, physicians associate or nurses in advance for various issues such as ongoing medical problems, sick notes, medication changes, blood test results, investigation results and many other things to save time and your journey.

Enhanced access hubs

The enhanced access hubs within the Royal Borough of Kensington and Chelsea offer our locally registered patients additional access to services in the evenings, weekends and bank holidays.

We provide a range of appointments at the hubs that your GP practice can refer you into including:

  • GP appointments
  • Nursing appointments
  • Blood tests
  • Medication reviews
  • Cervical screening
  • Childhood immunisations
  • Wound care

To be referred into this service, please enquire about the enhanced access hubs with your GP reception team today and they will be able to assist you.

If you need an appointment out of surgery opening times, please call NHS 111 who will also be able to refer you into the service.

Please note that walk ins are not allowed within the enhanced access hubs.

Our local hubs

St Charles Centre for Health and Wellbeing
Integrated Care Centre
Exmoor Street
London
W10 6DZ

The Violet Melchett Health Centre
30 Flood Walk
London
SW3 5RR

Opening times

Saturday to Sunday, 8am to 8pm

Monday to Friday, 6:30pm to 9pm

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Page last reviewed: 29 October 2026
Page created: 29 October 2026